FAQ's

All participants who participate in CBBA programs/competitions must hold a valid membership. Membership ensures that a participant is acknowledged as a Ballina Basketball and Basketball NSW participant. This ensures the participant is covered for insurance if any injury were to occur.

No person is permitted to participate in BBA/BNSW sanctioned programs/competitions without a valid membership.

Find out more about how BNSW uses your fees here

12 Month Primary Memberships are valid for 365 days. Once this 365 day period lapses, the participant must renew their membership.

6 Month Primary Memberships are valid for 182 days. Once this 182 day period lapses, the participant must renew their membership.

All Secondary Memberships are valid for the equivalent dates of an individual’s Primary Membership outlined on Basketball Connect.

Ballina Basketball welcomes all participants to join our programs/competitions. If a participant holds a current primary membership with another BNSW affiliated association (i.e. Byron, Lismore, Yamba, Tweed etc.) these players must hold a Secondary Membership to participate in Ballina Basketball programs/competitions.

NOTE: Secondary Membership is valid for the equivalent dates of an individual’s Primary Membership at the time of registering. A Secondary Membership will not be valid if an individual’s Primary Membership has expired.

Refunds will be granted if the participant has NOT participated in any program/competition.

NOTE: All refunds will be MINUS the Basketball Connect processing fee.

Online – Log in to your profile online here and find your local competition registration, the ‘Valid Until’ date will be your membership expiry.

App – Download and log in the Basketball Connect App then tap More, My Profile, My Full Profile and find your local competition registration, the ‘Valid Until’ date will be your membership expiry.

Yes, all participants must have a valid Registration. Coaches, Assistant Coaches, Managers, Referees, Supervisors, Staff, etc. The club often covers the cost of coaches and managers.

If you have paid for Primary Membership with the wrong Association, no refunds will be given.

Parents/players receive four emails leading up to the expiration date of their current memberships to renew their membership with the current Association.

If you have recently started playing representative basketball with Ballina we strongly advise you to register with Ballina as your primary association. You can do this by following the renewal link above.

If you no longer play representative basketball for Ballina, we strongly advise you register with your new association as your primary association. You do not need a clearance to do this.

The technology fee reflects the exact cost we incur from the payment service provider, which includes fees for processing payments through the platform.

It is important to note that it covers more than just the merchant fees. This fee includes GST and accounts for all payment service provider and bank merchant fees, along with additional costs associated with maintaining and supporting the platform.

From January 2026, Pause and Play will be available for members who have paid their membership fees through the Basketball Connect app, allowing them to temporarily pause their membership directly in the app.

Eligible members can pause for:

• Up to 2 continual weeks on a 6-month membership

• Up to 4 continual weeks on a 12-month membership

You can use Pause and Play for situations such as injury, exams, or extended holidays. As long as your fees are up to date and you haven’t used a pause during your current membership period, you can submit a request in the app and resume your membership at any time.

Pause and Play is not available to participants who are currently serving a suspension.

Yes. Members who have paid their membership fees via the Basketball Connect app and hold continuous 12-month memberships are eligible for an extended pause of up to 3 months. This option is ideal for longer breaks such as overseas travel, injury recovery, or parental leave.

You can submit your request through the Basketball Connect app. It will be reviewed, and you will receive a response within 48 hours.

Please note: the extended pause is a separate request and cannot be combined with the standard 4-week pause available under Pause  and Play.

Extended Pause and Play is not available to participants who are currently serving a suspension.